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Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line

What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.

By |2020-07-30T18:50:01+01:00October 30th, 2017|Complex vs Simple, Culture Transformations, Customer Experience, Customer Strategies, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Innovations Impacting CX, Usability and Design|Comments Off on Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line

The One Element Of Product & Tech Design That Kills Customer Experience

In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.

By |2020-07-30T18:49:53+01:00October 22nd, 2017|Business Transformation CX, Complex vs Simple, Customer Experience, Design Thinking For CX, Innovations Impacting CX, Usability and Design|Comments Off on The One Element Of Product & Tech Design That Kills Customer Experience
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