[ctt template=”10″ link=”wJm7X” via=”no” ]”List of #CustomerExperience 30 Top New #books I read in 2017 and Expected Books for 2018, which I highly recommend” – by @RicardoGulko http://bit.ly/2sVFybr #CX #CEM #custexp #custserv #leadership #strategy #CXPA #CXchat #innovation #CXO #CCO #csuite [/ctt]
The 2018 List of Customer Experience and Services Expected Eglobalis book list
Image a courtesy of http://www.bankers-adda.com/expected-safe-attempts-in-ibps-po-pre-2016/
Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.