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How to boost customer loyalty in a tough economy

How to boost customer loyalty in a tough economy - Customer Experience

How complexities prevent and improve employee and customer experience

How complexities prevent and improve employee and customer experience

Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments

Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments

By |2023-09-19T12:05:13+01:00September 19th, 2023|AI, artificial intelligence, Business Transformation CX, contact centers, Culture Transformations, customer centricity, Customer Experience, customer inteligence, Data analytics, Experience Design, Experience management, Expériences client, Humans Experience, Hyper Personalization, Kundenerlebnisse|Comments Off on Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments

What’s next in VoC as traditional customer surveys fade from our memories?

What's next in VoC as traditional customer surveys fade from our memories? The end of surveys!

By |2023-09-13T07:08:30+01:00September 13th, 2023|AI, artificial intelligence, brand purpose, Business Transformation CX, Culture Transformations, customer centricity, Customer Driven, customer inteligence, Customer Sentiment, Customer Support and Care, CustomerSuccess, Data analytics, Surveys|Comments Off on What’s next in VoC as traditional customer surveys fade from our memories?

Experience management – why your EX is the stress test for your CX

Experience management – why your EX is the stress test for your CX

How to use emotional design in CX to escape the B2B commodity trap

How to use emotional design in CX to escape the B2B commodity trap , customer experience, product experience

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design

From here to affinity – how to build client centricity in professional services

From here to affinity – how to build customer centricity in professional services

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