Enhancing Tech Adoption through Exceptional Design
Enhancing Tech Adoption through Exceptional Design by Ricardo Saltz Gulko
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Customer Experience and Adoption: The Impact of Technology Change Requests
Customer Experience and Adoption The Impact of Technology Change Requests
6 Ways to Boost Customer Experience Design Adoption & Growth
Customer Experience increase Adoption and Revenue and listen to customers
CX and AI: From Early Steps to a Decade of Limitless Horizons
Introduction: Navigating the AI-Driven CX Revolution Artificial intelligence (AI) is fundamentally reshaping customer experience (CX), and although we are only witnessing the initial stages, its rapid evolution already signals revolutionary changes ahead. Executives worldwide increasingly recognize the profound potential of AI [...]
Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years
About the above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on [...]
Beyond UX: How AI is Redefining Experience Design for Enterprise Innovation and Outcomes
Introduction In the rapidly evolving landscape of enterprise technology, Experience Design (XD) is no longer just about aesthetics or usability—it’s about strategic differentiation and tangible business outcomes. Artificial Intelligence (AI) is reshaping the design process by automating routine tasks, uncovering nuanced [...]
The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function
This in-depth article explores why Customer Experience (CX), combined with AI and Agentic AI, must act as the strategic umbrella across Customer Service, Customer Success, and Professional Services. Backed by global business cases, real-time AI applications, and quantitative benchmarks, it reveals how organizations like Salesforce, SAP, Nubank, and Infosys are transforming siloed functions into cohesive ecosystems. Discover how CX convergence reduces churn, improves onboarding, accelerates time-to-value, and creates sustainable customer loyalty across markets.
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)
How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When
From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When