We Make You a Customer, People Centric Organization Blending Our Ideas Together
When developing great people-centric design experiences for customers, talent, and partners, it is imperative that the benefits cannot be harvested without consistent qualitative operations delivery.
Companies oftentimes find it challenging to build frictionless end-to-end customer experiences given internal and outside challenges, collaboration, management, and knowledge about how exactly to execute it.
We offer several customizable solutions tailored to your unique needs and challenges:
We work on “Design Thinking and Innovation” with you
We ensure your usability (UX) and your frictionless experiences works for customers
We help brands overcome customer experience and customer perception crises
We help break down silos so that collaborative, customer-centric cultures can develop
We can take you from the local to the global level
We design and enhance services, products quality through a focus on quality and customer centricity.
We design customer experiences, services to enhance brand awareness, your company engagement, loyalty, retention, renewals and profit growth.
We develop your next moment of magic for customers
We help you develop a new portfolio of professional services offerings
We Transform You in an Unique, Customer, Quality Organization
What differentiates the best customer-centric companies? This is what we help our customers to achieve, not by emulating other top brands, but by developing your unique style of People, Customer Experience and Services.
By keeping your personality and brand uniqueness you will enhance revenue generation, satisfaction, loyalty, engagement, references and your overall results. We help you to develop unique experiences and manage them.
That is nearly impossible for competitors to replicate.
We Assess your Organization Drama & State of Customer Centricity
We Help with Hands On Work to Ensure you will Implement what we co create together
We Transform Leadership, People and Technology Utilization and Behaviors
We Help Your HR and Top Executives to Hire Only Quality and Customer-Centric Excellence
We Help Your Organization with Voice of Employee (VOE) and Voice of Customer (VOC), and other quantitative and qualitative systems and methods.
We help your organization to simplify your Product, Services and Customer Experience Design (We help companies to create simplicity with efficiency)
We Help You to choose your Technology Partners for Services and Customer Experience
We Help You By Transforming The Way You Interact Physically And Digitally. How we will deliver that:
Customer Experience, Quality and Services Assessment: We Help You Solve Issues Hands On
What Attracts Your Customers and ensure loyalty? We Help You Answer This Question Using Analytics, VOC or VOE
We help you in Defining and Measuring Results Using Analytics, Net Promoter® System, CSAT, CES and other tools, KPI’s Services Measurements and Metrics.
We help Customers to Listen Customer Feedback, Close the Loop, Utilize Insights and Enhance Performance and Results of Your Experiences
We enhance Processes, Procurement & Governance To Ensure Your Quality and CX Excellence
We Deliver End to End Quality Customer Experience Program
Voice of Customer program design: Ranges from survey design through closing the loop and action to be adopted.
How do we do all that?
Workshops, Consulting, Hands On Work to Get Things Done and Enhanced Customer Experience , Co-Creating with You and Your Talent and Customers
We Design Human-Centered Products and Services For Your Customers
We connect the strategies to the KPIs
We help organizations win and regain customers
We help you not be boring.
We help you to avoid being a boring brand, and ensure you will have again the #SCX* customer appeal. (*SCX= Services and Customer Experience)
We Have Also Several Global Partners Working With Us
Must important: We Deliver with You!
Based in our Experience and Services for our customers, we developed several workshops to help companies to improve their customer experience, people, product and services experience targeting enhanced results for our customers.
Here are some delivered in Samsung Electronics Division, Oracle, Techniker Krankasse, and others:
Developing a Talented Force to Generate Empathy with Customers and properly interact with Humans 1-2 days
How to Overcome Services, Products and Customer Experience Quality Crisis and Manage it with Customers 1-2 Days
How to Develop Simplicity on Product/ Services and Customer Experience (4 hours)
How to develop Quality , to ensure Your Customer Experience Success
Developing and Combining Your Business Model, Analytics and Your Best Possible Customer Experience and Services 1 day
How to Generate Value and Revenue out of New Services and Customer Experience with Design Thinking Strategies 1-2 day
Onboarding program for Talent, Partners and Customers: Making Companies Engagement Stronger 1-2 Days
Don’t Risk anything: People, Preparation, Prevention, and Proactivity. How to Mitigate Your Services, Products and Customer Experience Risks and Ensure Longevity 2-3 days
Let’s have a Journey and Map it Together to Improve Your Company.
Journey mapping (JM) workshops: Facilitate JM exercises and transfer knowledge to your teams about how to journey map, validate maps with customers, and develop ideal future maps situation.
I can speak in English, Portuguese, Hebrew, Spanish, German*.
I speak specifically about those 12 general subjects tailored to your event and company needs:
People Centric Organization
Customer and Services Experience Design
Transforming Your Company: All Employees are CEO’s
Transforming and Connecting People and Innovation
Your Business: Changing to a World of Quality, Simplicity and Design
Quality as Leverage tool to Your Customer Experience (Samsung Case)
Developing Services Catalog With You. (This one typically requires 1-2 days.)
Building People, Customers and Organizations Success
Empathy as a Leverage Tool To a Customer Centric Organizations… Success and Failures
Technology and People How They Connect, Do we Really Need it?
Connecting CX, Technology and People Results
Diabetic Centric Motivational Speaking Engagements : 20% of these speaking engagements are donated to Diabetes Research at Harvard Faustman Lab
We are all Sweet, So What Happens Now. Look To the Full Half of the glass
Diabetes – Testing To Success
Measuring Your Diabetes Experience
NPS Measure Customer Experience Success
Hemoglobin A1c Measure Diabetes Success
How Diabetes Makes Me Positive & Effective, and How You Can Learn from It