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The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

This isn’t about simple fixes or incremental improvements. Designing AI-driven solutions demands experimentation, collaboration, and the courage to challenge traditional methods. By leveraging algorithms, companies can simulate complex scenarios, optimize workflows, and test innovative ideas at scale, providing tangible benefits such as reduced costs, enhanced precision, and improved decision-making. In this article, we’ll explore ten critical areas where companies are using AI to design better technologies, the challenges they face, and actionable steps they are taking to succeed. In a previous article, I explored Enhancing Customer Experience Through Strategic Experimentation: A Comprehensive Guide, which you might find useful if you’re looking for more practical insights.

  1. Building AI-Enhanced Engineering Platforms

AI is enabling companies to create engineering platforms that improve precision and scalability. Siemens, for instance, uses its “MindSphere” platform to monitor and optimize industrial equipment in real time. Algorithms play a crucial role here, processing massive data streams to predict equipment failures and optimize operations, reducing downtime and operational costs.

  • Challenges: Developing AI platforms requires significant investment in data collection, IoT integration, and cloud infrastructure. A lack of standardized frameworks across industries adds complexity.
  • How They’re Experimenting: Siemens runs collaborative pilot programs with clients, iterating based on feedback and continuously optimizing predictive models. This approach ensures scalability while mitigating risks.
  1. Revolutionizing Drug Discovery Through AI

In healthcare, designing solutions to accelerate drug development has been a game-changer. Insilico Medicine, a company based in Israel, uses generative AI to identify novel drug molecules. By simulating chemical interactions, their platform reduces the time and cost of drug discovery.

  • Challenges: AI in drug discovery faces regulatory hurdles and demands immense computational power. Ensuring the reliability of predictions is crucial for gaining stakeholder trust.
  • How They’re Experimenting: Insilico employs a phased approach—simulating potential compounds before lab testing. Algorithms simulate thousands of chemical reactions, filtering the most promising ones for further development, significantly shortening the traditional R&D cycle.
  1. Designing Adaptive Supply Chain Technologies #CX #AI #design #Al #algorithms Share on X

  • Challenges: Supply chain AI systems often struggle with data silos and variability in global operations. Real-time processing requires robust infrastructure.
  • How They’re Experimenting: Hitachi implements regional trials of its AI-driven supply chain technologies before scaling to global markets. Algorithms analyze patterns in logistics operations, enabling adaptive rerouting and reducing inefficiencies across diverse geographies.
  1. AI in Construction Technology Design

AI is now integral to creating tools that improve efficiency in construction. Buildots, an Israeli company, developed AI systems that capture real-time data from construction sites, identifying inefficiencies and ensuring projects stay on track.

  • Challenges: Construction sites are unpredictable environments, and integrating AI with traditional workflows is complex.
  • How They’re Experimenting: Buildots collaborates with project managers to test the system under different conditions, tweaking algorithms to address specific pain points, such as misaligned timelines or material waste. This real-time experimentation accelerates adoption while delivering measurable improvements in project management.
  1. Creating Next-Generation Robotics for Manufacturing

AI is advancing robotics by enabling machines to learn and adapt autonomously. FANUC, a Japanese robotics manufacturer, designs AI-powered robotic arms that adapt to variable tasks, improving efficiency in assembly lines.

  • Challenges: Robots require extensive training datasets and fine-tuning to handle variability in manufacturing processes.
  • How They’re Experimenting: FANUC conducts iterative testing in controlled environments, gathering data to enhance adaptability and precision. AI algorithms enable robots to autonomously adjust to different tasks, reducing setup times and improving throughput.
  1. Designing AI-Driven Renewable Energy Systems

AI is enabling smarter renewable energy solutions. Vestas, a European wind energy leader, uses AI to design wind turbine layouts that maximize energy output by analyzing weather patterns and topographic data.

  • Challenges: Renewable energy systems require the integration of multiple datasets, often from fragmented sources, to provide accurate predictions.
  • How They’re Experimenting: Vestas collaborates with meteorological experts and local energy providers to validate its models. Algorithms optimize turbine placement and configurations by processing vast datasets, resulting in increased energy efficiency and reduced costs for energy providers.
  1. AI-Enhanced Autonomous Vehicle Systems

Autonomous driving technologies are evolving rapidly with AI. Mobileye, an Israeli company, designs AI algorithms that power vision-based autonomous systems for cars. Their solutions are at the forefront of creating safer and more efficient autonomous driving.

  • Challenges: Ensuring safety in unpredictable road conditions remains a significant hurdle, requiring extensive real-world testing.
  • How They’re Experimenting: Mobileye combines simulation-based design with large-scale road testing, using iterative improvements to refine algorithms for edge cases like weather variations or unexpected obstacles. Algorithms analyse millions of real-world scenarios, continuously improving the system’s decision-making accuracy to handle complex traffic conditions.
  1. Human-Machine Collaboration in Product Design

AI is enabling collaborative design tools where humans and machines work together. Autodesk, based in Europe, uses generative AI to assist architects and engineers in exploring innovative design options for buildings and products.

  • Challenges: Adopting such systems requires significant cultural shifts, as designers must learn to trust AI’s suggestions.
  • How They’re Experimenting: Autodesk incorporates user feedback loops into its platform, enabling designers to customize AI-generated options, blending creativity with efficiency. Generative design algorithms allow users to quickly test and refine multiple configurations, drastically reducing the time required to identify optimal solutions.
  1. AI for Advanced Security Solutions

Cybersecurity is another area where AI is driving innovation. Darktrace, a UK-based company, designs AI systems that detect and neutralize cyber threats in real time by mimicking human immune responses.

  • Challenges: Cybersecurity solutions face sophisticated adversaries who constantly evolve, requiring AI systems to adapt faster than traditional methods.
  • How They’re Experimenting: Darktrace runs “threat simulations” to test the limits of its systems, iterating models to handle new attack vectors effectively. Algorithms continuously learn from simulated and real-world attacks, improving their ability to detect and mitigate emerging threats in real time.
  1. Crafting Intelligent Interfaces for Human Interaction

AI is being used to design interfaces that improve how users interact with technology. Sony, in Japan, integrates AI in its HCI (Human-Computer Interaction) systems to create adaptive gaming and entertainment experiences.

  • Challenges: Developing intuitive AI systems that feel “natural” to users requires deep insights into human behaviour.
  • How They’re Experimenting: Sony conducts extensive user testing, gathering data to refine AI’s ability to adapt to individual user preferences dynamically. These algorithms analyse interaction patterns, ensuring interfaces feel personalized and enhance user satisfaction across diverse applications.
  1. Practical Applications of AI and Algorithms in B2B Design and Experimentation

Incorporating algorithms and artificial intelligence (AI) into design and experimentation processes has become a strategic priority for many B2B companies worldwide. This integration enhances product development, optimizes operations, and delivers superior and tested design and customer experiences. By employing algorithms as Samsung and other companies can simulate, predict, and refine outcomes with unprecedented precision, allowing them to de-risk innovations and accelerate time-to-market. Below are real-world examples of how B2B companies are practically applying AI and algorithms to improve design and experimentation:

  1. Bayer’s AI Models in Agriculture

Bayer, traditionally known for its agricultural products, has ventured into AI by developing specialized models that provide agronomy and crop protection insights. These models, fine-tuned with industry-specific data, are monetized through Microsoft’s online catalog, allowing distributors and competitors to license them. This initiative enables Bayer to offset costs and enhance customer outcomes, demonstrating a practical application of AI in product design and service delivery.

By leveraging algorithms, Bayer enhances decision-making for crop management, enabling smarter resource allocation and reducing waste.

  1. OpenAI’s New Training Techniques

OpenAI is exploring innovative training methods to advance AI capabilities, addressing the limitations of scaling current models. These new techniques aim to mimic human-like thinking, potentially reshaping the AI industry and impacting resource demands. Such innovations allow B2B organizations to create AI systems that perform complex tasks with fewer resources, improving operational efficiency across sectors.

  1. LinkedIn’s Account Prioritizer

LinkedIn has developed an intelligent sales account prioritization engine called Account Prioritizer. This tool uses machine learning models and integrated account-level explanation algorithms within the sales CRM to automate the manual process of sales book prioritization. Algorithms analyses historical sales data, highlighting the most promising leads, which improves efficiency and increases revenue opportunities.

  1. SAP’s Integration of AI Tools

SAP has advanced generative AI by enabling their AI tool, Joule, to communicate and exchange tasks with Microsoft’s Copilot. This development signifies a step towards interconnected AI networks capable of fulfilling complex requests through natural language. SAP’s strategy involves utilizing and testing various existing large language models to determine the best fit for specific business processes, design emphasizing integration and fine-tuning with SAP data.

  1. Siemens’ AI-Powered CT Scanner

Siemens Healthiness has developed a CT scanner powered by AI algorithms, enhancing diagnostic capabilities in healthcare. This innovation exemplifies how AI can be integrated into product design to improve functionality and user experience, providing more accurate and efficient diagnostic tools for medical professionals.

  1. Eastman’s Generative AI Integration

Eastman, a global specialty materials company, is integrating generative AI with its existing data and analytics frameworks to enhance functionality and improve operational efficiency. Instead of implementing AI across all operations simultaneously, Eastman focuses on extending their existing expertise to create a digital service layer. This approach allows for targeted AI applications that streamline processes and deliver value in specific areas.

  1. BioNTech’s AI Lab Assistant

BioNTech is developing an AI lab assistant named Laila, built on Meta’s Llama 3.1 model, to automate routine tasks in experimental biology and monitor lab devices. Laila enhances productivity by allowing scientists to focus on critical tasks, demonstrating how AI can streamline experimental processes and accelerate scientific discoveries.

 

These examples illustrate the diverse ways B2B companies are integrating AI and algorithms into their design and experimentation processes. By leveraging AI, these organizations enhance product development, optimize operations, and deliver superior customer experiences, maintaining a competitive edge in their respective industries.

Conclusion: Designing the Future with AI

The symbiosis of algorithms and experimentation is revolutionizing the way B2B companies design and innovate. Algorithms provide the computational backbone for experimentation, enabling organizations to test ideas at scale, simulate complex scenarios, and refine designs based on real-time insights. This iterative approach not only reduces risk but also enhances efficiency, ensuring solutions meet market demands with greater precision.

Companies like Siemens, Mobileye, and Bayer exemplify how this integration drives breakthroughs in industries ranging from healthcare to agriculture. The benefits are tangible: faster time-to-market, improved operational efficiency, and more effective customer solutions.

However, this transformation is not without challenges. Success requires a culture of experimentation, ethical considerations in AI design, and robust infrastructure to support algorithmic operations. Those who embrace this dynamic relationship between algorithms and experimentation will not only redefine their industries but also set new benchmarks for innovation and impact in the years to come.

 

I hope you found the article insightful! I’m curious to know—does your company leverage algorithms and AI for experimentation and design enhancement?

Let’s connect on LinkedIn to exchange ideas and continue the conversation: https://www.linkedin.com/in/ricardogulko/

 

Data Sources:

  1. it’s a Legacy Agriculture Company—And Your Newest AI Vendor https://www.wsj.com/articles/bayer-microsoft-generative-ai-90754f54
  2. Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line https://www.eglobalis.com/digital-experimentation-7-principles-that-impacts-cx-technology-and-your-bottom-line/
  3. OpenAI and others seek new path to smarter AI as current methods hit limitations https://www.reuters.com/technology/artificial-intelligence/openai-rivals-seek-new-path-smarter-ai-current-methods-hit-limitations-2024-11-11/
  4. Unlocking Sales Growth: Account Prioritization Engine with Explainable AI https://arxiv.org/abs/2306.07464
  5. How Is Artificial Intelligence Used In B2B Companies: Here Are Powerful Examples https://bernardmarr.com/how-is-artificial-intelligence-used-in-b2b-companies-here-are-powerful-examples/
  6. Eastman CIO: From Data and Analytics to New Gen AI Opportunities https://deloitte.wsj.com/cio/eastman-cio-from-data-and-analytics-to-new-gen-ai-opportunities-8365f781
  7. Generative AI in Design, Autodesk. https://www.autodesk.com/solutions/generative-design
  8. OpenAI and rivals seek new path to smarter AI as current methods hit limitations – https://www.reuters.com/technology/artificial-intelligence/openai-rivals-seek-new-path-smarter-ai-current-methods-hit-limitations-2024-11-11/
  9. DeepMind and BioNTech build AI lab assistants for scientific research – https://www.ft.com/content/64b1bb33-095e-4cc5-a911-50df76fa3d1d
By |2024-11-19T09:40:21+01:00November 19th, 2024|#loyalty, AI, Business Transformation CX, Culture Transformations, Customer Driven, customer inteligence, CX Innovation|Comments Off on The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

About the Author:

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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